How to reach us
Write to us about anything to do with the service — from a domain score that looks wrong to an unexpected charge. We answer ourselves, with no first-line support desk in between.
Updated 23 August 2026
Support on Telegram
Telegram is our main channel. It is also used for sign-in confirmation and task notifications, so the whole conversation stays in one place.
We reply during working hours, Moscow time. If your question is about a specific task, include its number — you will find it in the address of the results page.
What we can help with fastest
- A domain score looks unexpected — we will explain which data it is based on
- A task stopped or went on hold — we will look into what happened
- Questions about charges and topping up your balance
- Account access: phone confirmation, two-factor sign-in
- Affiliate programme applications and payouts
What to include
So that we do not have to ask twice: the address of the page where the problem appeared, the task number, and the time it happened. A screenshot helps, but the error text is more useful — we can trace it in the logs.
Never send us your password, confirmation codes or the contents of emails from the service. We do not need them, and a chat is not protected from prying eyes.
Response times
We handle ordinary questions within one working day. Anything involving money or account access is picked up first.